Conflict management, whether at home, out in the street or in the workplace, takes considerable time and effort to master with any hope of competency. It takes a keen eye to recognize subtle aspects of human psychology at play, it takes an iron constitution to minimize your own emotional responses to rising tensions and upsetting occurrences, and it takes a level head to guide yourself and the aggrieved person toward an equitable resolution. Here are four effective approaches to consider in your quest to master conflict management.
CONTROL YOUR EMOTIONS
The best conflict management approach to take on during fights and other conflict that arises is to remain calm at all costs. Nothing is served by responding in kind to the other person’s contentions, and such incidents will quickly spiral out of your control. Mastering your emotions takes practice, and preparation, and considerable mental focus on your part, especially in the face of rising tensions and possible insults and anger from another person.